All in-stock packages from BikeTuna are dispatched within 2 working days after receipt of payment. Non-stock items are ordered from the suppliers within 2 days and are usually with us within a day or two after. Some items such as bodywork and brake lines are made to order and can take a little longer. Some items will be sent direct from the suppliers to speed up your delivery times. We endeavor to keep you updated on your order status as best possible, please contact us directly on email@example.com rather than through PayPal, and we will answer your questions as best possible.
The BikeTuna staff attend bike shows like everyone else, and we pick up merch like everyone else too. If we have anything to give away we may include it in your parcel, free of charge.
All orders are posted via Royal Mail Recorded Delivery with tracking and will require a signature on delivery.Returns are easy too...
If you decide your item isn't for you, simply return it to us, unused in its original packaging and we will issue you a full refund up to 4 weeks after the date of your delivery. With all returns we recommend that you use an insured, recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Head on over to our Returns Page and fill out the form to get things rolling.